WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our Customer Service Team is available to help you with any item related matter – we are happy to help! You may call us on +27 12 012 5615 or email us at info@lambdagolf.co.za. We always welcome feedback or suggestions.

DOES LAMBDA HAVE A WARRANTY ON THEIR PRODUCTS?
Yes, Lambda has a 1-year limited warranty related to any manufacturing or material defects. This isn’t a guarantee against wear and tear or any other type of aggressive wrongful wear. If you have a question about a product you bought at lambdagolf.co.za or any other Lambda authorized retailer please contact us.

ARE LAMBDA SHOES WATERPROOF?
Lambda golf shoes are manufactured with a breathable waterproof membrane between the outer leather and the inner lining and carry a one-year waterproof guarantee for normal use.

CAN I WASH MY SHOES?
Lambda Shoes should not be washed, common liquid soap applied with a moist soft cloth will remove any dirt in the leather. You can also use our cleaning product available at www.lambdagolf.co.za but only on plain leathers. Do not apply on printed leathers as this will damage the print on our leathers.
Do not use alcohol or other aggressive cleaning liquids, these will most certainly damage the outer leather and any printing applied to the leather.

HOW RESISTANT IS THE PRINTING ON THE LEATHER?
Lambda uses only environmentally friendly chemicals in any production process or component. The printing applied on the leather of our shoes and belts are 100% water-resistant, even if completely submerged for up to 12 hours but the printing will be damaged if aggressive chemicals or alcohol-based cleaning products are applied to it.
A soft cloth dipped in water and liquid soap will easily clean the printed leather without damaging it. Like any natural leather used in apparel, it may damage if not cared for properly.

WHAT SHOULD I DO IF MY SHOES DO BECOME WET?
Give the shoes plenty of time to dry in a moisture-free environment, remove the footbed from within and allow the shoes to dry naturally. Never expose them to direct artificial heat or the natural leathers might become damaged.

WHAT SIZE SHOULD I ORDER?
Lambda shoes are manufactured in European sizes that will then be converted to UK and US sizes. Our shoe lasts (used by shoemakers and cordwainers in the manufacture and repair of shoes) are slightly wider than normal street shoes for a more comfortable fit. When purchasing online a conversion chart will be displayed as it will also be printed at the bottom part of the shoe box. Please use our size conversion chart to find your size, should the size ordered not be a perfect fit, Lambda will exchange them for a different size, there is no delivery charge for the first delivery.

DO LAMBDA GOLF SHOES COME IN VARIOUS WIDTHS?
All Lambda´s shoe range uses a unique type of fit. All our shoe lasts (used by shoemakers and cordwainers in the manufacture and repair of shoes) are developed slightly wider than normal street shoe lasts that allow for a wider or narrower fit across the width of your feet at the toes. Our shoes allow for the more comfortable natural spreading of your toes under the pressure of walking. If you usually purchase normal fit street shoes then Lambda will allow for a more comfortable fit regardless if you are a wider or narrower fit, but if you are still not satisfied then you can make use of our Comfort Guarantee allowing you to return the shoes to us, if not damaged and receive a full refund.

HOW DO I CHECK ON THE STATUS OF MY ORDER?
Please send us an email with your purchase details to info@lambdagolf.co.za and we will update you on your delivery.

WHAT IF I HAVE A PROBLEM WITH AN ORDER I’VE PURCHASED ONLINE OR OTHERWISE?
If you need assistance in returning an item you’ve purchased, please contact us at info@lambdagolf.co.za

HOW CAN I PREVENT MY LAMBDA GOLF SHOES FROM LOSING THEIR ORIGINAL SHAPE?
This is best done by using shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather when the shoe isn’t being worn. Shoe trees can be purchase from lambdagolf.co.za

HOW CAN I RETURN MY ORDER?
Just send your unused and unworn item to us within 30 days from the date of purchase together with a copy of your invoice. You may return your item for an exchange or refund of the purchase price you paid minus all shipping charges. Lambda.co.za can only accept returns purchased through Lambda.co.za.

WHERE CAN I GET NEW SHOELACES?
Replacement shoelaces are available on our website.